Hi Everyone,
Great teams have a common understanding of the central tenets that give the company meaning and purpose. In Simon Sinek’s book Start With Why, he makes a compelling argument that people are more interested in why you do what you do than in what it is you do. It’s a great read.
I have been thinking about the year ahead and there are a few questions that I want everyone to know the answers to. Don’t be surprised if you get called on by me or anyone in leadership to answer these, and please make sure that folks who are new to the company know them too.
Why did I start Tahzoo? To create a company where people could continuously learn and grow to become the best versions of themselves.
What is our mission? To make millions of people a little bit happier every day.
What are our core values?
If you care about your clients and you care about your employees, you’ll have a company worth caring about.
We look for interesting people who are interested in change.
We believe in the marketplace of ideas.
We hire for character before we hire for capability.
We believe in smart and happy people.
What is the most important tool for improving employee satisfaction? The Voice of the Culture Survey and Kudos.
What are our top three priorities?
Great customer service
Perfect quality work
Driving profitability
How do you know if a client is happy? They tell you, and they buy more services.
How did we come up with the name Tahzoo? We had five criteria for the perfect name:
It had to be a six-letter domain name
It needed to be two syllables
The name should not mean anything
It should sound vaguely familiar and slightly whimsical
There needed to be search engine equity in the first three letters
With GoDaddy open and having tried countless names, I noticed that behind the barista there were Tazo Tea boxes while sitting at a Starbucks. That provided the inspiration, and Tahzoo became the name of our company.
These are our founding stories. Make sure everyone in the company knows the answers.
Let’s go be great!